Genesys Cloud Blueprints's repositories
react-app-with-genesys-cloud-sdk
A react app written in typescript with genesys cloud javascript sdk integration
angular-app-with-genesys-cloud-sdk
Develop an Angular App which uses the Genesys Cloud Platform SDK.
audioconnector-server-reference-implementation
This is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.
genesys-cloud-event-streaming-blueprint
This project and blueprint enables Genesys Cloud customers to take a sample of Analytical Detail Events and Conversation Events from Genesys Cloud and expose the data to a customer's AWS. From there, using the provided example lambda, customers can send the data to other orchestration or customer support services, and analyse the data.
web-messaging-triage-bot-blueprint
This Genesys Cloud Developer blueprint demonstrates how to set up Genesys Cloud to enable a triage bot for web messaging.
wfm-hris-blueprint
This Genesys Cloud Developer blueprint explains and demostrates how to set up Genesys Cloud to enable WFM integration with HRIS, which provides WFM with employee time-off balance information and inserts time-off requests into HRIS.
aws-eventbridge-user-presence-update-blueprint
A lambda function that responds to user presence updates from event bridge and writes the updated presence to dynamo
dr-fallback-ivr
This blueprint demonstrates how to create a resilient IVR that will use emergency groups and callbacks to allow customers to route customers to voicemail in the event of an interruption in a Genesys Cloud region
terminate-voice-calls-with-no-queue
This Genesys Cloud Developer Blueprint explains how to setup Genesys Cloud to terminate any outbound call that is not made on behalf of a queue. Agents making these type of calls will be notified via email and each outbound call will also be tracked in a GC Collaborate Chat room for supervisor monitoring.
agent-reservation-for-blended-agents
This functionality was available natively in that product and customers expect this to be in GC as well. While this is on the roadmap to build natively, some customers cannot wait for the feature and would benefit from this work around.
ani-blacklist
Phone number blacklist
automated-chabot-with-amazon-lex
Amazon services demonstrating how to feed Genesys Cloud transcript events over to a Lex Automated Chatbot.
dr-webmessaging-blueprint
Genesys Cloud Blueprint demonstrates how to build a disaster recovery-enabled web messaging implementation.
enhanced-status-syncing-with-salesforce-service-cloud-voice
This is a blueprint for a new feature called enhanced status syncing. Out of the box, the package provides high level status management. This blueprint will show a way to provide more detailed status mapping between Genesys Cloud and Salesforce Omni-Channel.
gc-presence-update-from-ms-teams
As a GC Admin, I want the ability to trigger a presence update in Genesys Cloud from Microsoft Teams.
genesys-cloud-call-park
As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.
genesyscloud-blueprint-linter-results
Collects and displays the linter results of all Genesys Cloud Blueprints
genesyscloud-eventbridge-eventgrid-blueprint
This blueprint demonstrates how to build a proxy in AWS EventBridge that will relay events from Genesys Cloud EventBridge to Azure EventGrid. This blueprint uses CX as Code to deploy all of the Genesys Cloud, AWS, and Azure components to implement this solution.
mobilesdk-sample-android
This blueprint shows how to use Mobile SDK in Android.
mobilesdk-sample-ios
This blueprint shows how to use Mobile SDK in iOS.
org-chart-explorer
An example implementation using Genesys Cloud User APIs to traverse user hierarchy in an org chart experience and export the displayed user data
send-email-notification-when-outbound-message-fails-blueprint
Send agentless email notification upon outbound message delivery failed
send-message-transcript-by-email
This blueprint shows how to send message transcripts to customer via email.
trunk-selection-prefix
Trunk Selection Prefix
update-gc-presence-on-communicate-call-activity-blueprint
This Genesys Cloud blueprint explains how to set up Genesys Cloud to update a Genesys Cloud user's presence to “Busy” when they join a Communicate (Non-ACD or PBX) voice call
update-zoom-presence-from-inbound-interaction-trigger-blueprint
This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud and Zoom for a Genesys Cloud agent's Zoom presence to be updated upon the start and end of an inbound Genesys Cloud voice interaction. When an architect workflow receives an inbound interaction, a Zoom API call will be sent to the Zoom user associated with the Genesys Cloud agent assigned to the interaction. The Zoom user's presence will be set to 'On a Call' when the voice interaction begins. When the interaction ends, the Zoom user will be returned to 'Available'.
using-script-to-alert-on-inactivity-blueprint
This Genesys Cloud Developer Blueprint explains how to integrate a small web app using a Script to provide a notification when a conversation has been opened for a long time without activity