Genesys Cloud Blueprints

chat-translator-blueprint

The Chat Translator uses AWS Translate service to automatically translate everything in the chat window in real-time, including canned responses.

microsoft-teams-blueprint

Blueprint for setting up Genesys Cloud and Microsoft 365 to provide a meeting scheduling solution

lambda-premise-blueprint

Blueprint to configure a connection between a Lambda instance in a VPC and on-premises Genesys components

agent-welcome-greeting

Agent welcome greeting blueprint

voice-survey-blueprint

dialogflow-rapid-response-virtual-agent-blueprint

This Genesys Cloud Developer Blueprint provides instructions for building a rapid response voice and chat bot for Genesys Cloud using Google DialogFlow

design-architect-flow-data-actions-for-resiliency

This Genesys Cloud Developer Blueprint provides instructions on how: to explore various data action failure scenarios and how to handle them

facebook-ivr-deflection-blueprint

This Genesys Cloud Developer Blueprint provides instructions for deflecting voice calls from an IVR to Facebook Messenger

slack-open-messaging-blueprint

This blueprint demonstrates how to integrate Slack with Genesys Cloud via the Genesys Cloud Open Messaging API

usage-api-blueprint

Use the Genesys Cloud CLI to query API usage then integrate the data with AWS S3/Athena.

vonage-video-blueprint

Blueprint to enable integration between Genesys Cloud and Vonage Video.

chat-assistant-blueprint

The Chat Assistant actively listens to the chat interaction and suggest responses based on keywords.

analytics-detail-record-metrics-blueprint

This Genesys Cloud Developer Blueprint demonstrates how to retrieve conversation data via the analytics API

email-translator-blueprint

The Email Translator uses AWS Translate service to automatically translate everything in the email body in real-time.

open-messaging-blueprint

aws-eventbridge-oauth-client-delete-blueprint

A lambda function that responds to OAuth client delete events from event bridge and creates a pager duty incident

aws-lex-kendra

Example on how to use AWS Lex and Kendra with Genesys Cloud

conversation-mos-score-dashboard-blueprint

This blueprint demonstrates how to integrate a Genesys Cloud API into Prometheus and Grafana

automated-callback-blueprint

Blueprint to configure automated callbacks by using data actions to add numbers to an always-running outbound dialing campaign

genesys-cloud-for-salesforce-sdk-dnclist-example

Blueprint that uses the Genesys Cloud for Salesforce SDK to add the primary phone number of a Salesforce Contact to a Genesys Cloud Do Not Contact (DNC) list.

conversation-model-to-sql-blueprint

Provides an example of how to design an SQL database for storing JSON data from the POST /api/v2/analytics/conversations/details/query endpoint.

ionic-mobile-open-messaging-blueprint

This blueprint gives an example of how you can leverage the Genesys Open Messaging API to develop a simple bidirectional chat between a customer and a call center agent.

partial-transcription-blueprint

This blueprint demonstrates how to utilize partial transcription notifications in the context of an integrated client application.

move-voicemail-to-s3-blueprint

This blueprint demonstrates this functionality by moving newly created voicemails from Genesys Cloud to AWS S3. While this is a simple use case, the principles here are transferable to other APIs that require a user context.

limitless-flows-blueprint

This is a partner blueprint from limitless. Becky Powell is the main point of contact on this blueprint.