View the full Genesys Cloud Web Messaging Triage Bot Blueprint in the Genesys Cloud Developer Center.
This Genesys Cloud Developer Blueprint provides instructions for building a web messaging triage bot. The messaging bot triage the end of the conversation to see if the conversation has been resolved and asks customers if they still want to speak to an agent. You can deploy all the components used in this solution with the Terraform Genesys Cloud CX as Code provider.
