This Genesys Cloud Developer Blueprint explains how to set up Genesys Cloud to update a Genesys Cloud user's presence when the user answers an inbound GC Communicate (non-ACD or PBX) call.
When an Architect workflow receives a communicate call trigger, a Genesys Cloud Public API call is made to update the presence of the Genesys Cloud users on the Communicate call when someone answers the Communicate Call.
The following shows the end-to-end user experience that this solution enables.
