Genesys Cloud Blueprints's repositories
genesys-cloud-call-park
As a Telephony Admin, I want the ability for my agents to park a call to be retrieved on another phone.
mobilesdk-sample-ios
This blueprint shows how to use Mobile SDK in iOS.
workautomation-hubspot-ticketing-sample
Blueprint for Genesys Cloud Work Automation integration with Hubspot Ticket
digital-messaging-translator-blueprint
The Digital Messaging Translator uses AWS Translate service to automatically translate everything in the interaction window in real-time, including canned responses. This supports both web chat and web messaging interactions.
automated-chabot-with-amazon-lex
Amazon services demonstrating how to feed Genesys Cloud transcript events over to a Lex Automated Chatbot.
mobilesdk-sample-android
This blueprint shows how to use Mobile SDK in Android.
messenger-authentication-okta-integration-blueprint
This blueprint demonstrates how to integrate web messenger with OKTA to perform SSO integration
trunk-selection-prefix
Trunk Selection Prefix
audioconnector-server-reference-implementation
This is an example server for AudioConnector to be used by Genesys Cloud customers to help get them acquainted with the AudioConnector Protocol.
dr-fallback-ivr
This blueprint demonstrates how to create a resilient IVR that will use emergency groups and callbacks to allow customers to route customers to voicemail in the event of an interruption in a Genesys Cloud region
aws-eventbridge-user-presence-update-blueprint
A lambda function that responds to user presence updates from event bridge and writes the updated presence to dynamo
enhanced-status-syncing-with-salesforce-service-cloud-voice
This is a blueprint for a new feature called enhanced status syncing. Out of the box, the package provides high level status management. This blueprint will show a way to provide more detailed status mapping between Genesys Cloud and Salesforce Omni-Channel.
terminate-voice-calls-with-no-queue
This Genesys Cloud Developer Blueprint explains how to setup Genesys Cloud to terminate any outbound call that is not made on behalf of a queue. Agents making these type of calls will be notified via email and each outbound call will also be tracked in a GC Collaborate Chat room for supervisor monitoring.
agent-reservation-for-blended-agents
This functionality was available natively in that product and customers expect this to be in GC as well. While this is on the roadmap to build natively, some customers cannot wait for the feature and would benefit from this work around.
genesys-cloud-event-streaming-blueprint
This project and blueprint enables Genesys Cloud customers to take a sample of Analytical Detail Events and Conversation Events from Genesys Cloud and expose the data to a customer's AWS. From there, using the provided example lambda, customers can send the data to other orchestration or customer support services, and analyse the data.
ani-blacklist
Phone number blacklist
update-gc-presence-on-communicate-call-activity-blueprint
This Genesys Cloud blueprint explains how to set up Genesys Cloud to update a Genesys Cloud user's presence to “Busy” when they join a Communicate (Non-ACD or PBX) voice call
gc-presence-update-from-ms-teams
As a GC Admin, I want the ability to trigger a presence update in Genesys Cloud from Microsoft Teams.
send-message-transcript-by-email
This blueprint shows how to send message transcripts to customer via email.
react-app-with-genesys-cloud-sdk
A react app written in typescript with genesys cloud javascript sdk integration
genesyscloud-blueprint-linter-results
Collects and displays the linter results of all Genesys Cloud Blueprints
angular-app-with-genesys-cloud-sdk
Develop an Angular App which uses the Genesys Cloud Platform SDK.
agent-rewards-external-metrics-blueprint
The goal of this blueprint is to survey a customer after their interaction with an agent and, if their experience was positive, offer to the agent a reward of the customer’s choice. This action empowers the customer to thank the agent in a tangible way, builds customer loyalty between the customer and the brand, and of course rewards great agents.
org-chart-explorer
An example implementation using Genesys Cloud User APIs to traverse user hierarchy in an org chart experience and export the displayed user data
web-messaging-triage-bot-blueprint
This Genesys Cloud Developer blueprint demonstrates how to set up Genesys Cloud to enable a triage bot for web messaging.
using-script-to-alert-on-inactivity-blueprint
This Genesys Cloud Developer Blueprint explains how to integrate a small web app using a Script to provide a notification when a conversation has been opened for a long time without activity
genesyscloud-eventbridge-eventgrid-blueprint
This blueprint demonstrates how to build a proxy in AWS EventBridge that will relay events from Genesys Cloud EventBridge to Azure EventGrid. This blueprint uses CX as Code to deploy all of the Genesys Cloud, AWS, and Azure components to implement this solution.