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A package manager addon for OTRS and ((OTRS)) Community Edition, to add support for private and public Znuny repositories.
This package enables the standard Generic Interface ticket operations to send articles.
Provide a second phone and email ticket create screen with own config settings.
Sort QueueView, StatusView and LockedView in OTRS by last contact.
With this extention you will be able to add external links to OTRS agent and customer navigation bar.
An extension to close a ticket with only one click (quick close).
A Google Maps integraton. A visualiation of your customers in a dashboard plugin.
A collection of little helper scripts for OTRS that were created over time.
This package contains the functionality to download all ticket or article attachments as a single zip file.
Automatically expands article details in ticket zoom.
This package adds the functionality to upload multiple attachments at once when using a modern HTML5 browser.
This package adds an additional toolbar search box for config items.
This package contains the functionality to enable dynamic fields in the ticket customer view.
Enables rich text for FAQ also if rich text is disabled via System Configuration
This package contains the functionality to mark whole tickets or single articles as unseen or seen again.
PostMaster filter to prevent ticket status changes by out-of-office messages.
An extension to support priority based escalations in Znuny, Znuny LTS and ((OTRS)) Community Edition.
This package add an easy way to configure dynamic fields. With a default OTRS it is not possible to do central management of the dynamic fields shown in each screen. You have to configure each view independent via the SysConfig.
With this extension you will be able to change ticket priority colors via SysConfig.
A module to enable escalation suspension.
This package contains the functionality to set time units in processes without displaying article field.
This package adds a random ticket number generator like it was included in OTRS before version 6.
This package contains the functionality to define user based session idle times.
This feature shows you the ticket unlock time in ticket zoom view.
This package contains the functionality to check checkboxes of date and datetime dynamic fields when they are modified by a user.
This package contains the functionality to select and hide automatically fields, if only one value is available.
Extends the web user agent module and allows (among other things) to define URLs/hosts for which a configured proxy should not be used.