This package enables the standard Generic Interface ticket operations to send articles.
This feature is based on OTRS pull request #815 by github user fredericve. Also many thanks to PC-College who made this package possible.
Prerequisites
- Znuny LTS 6, ((OTRS)) Community Edition 6 or OTRS 6
- Znuny4OTRS-Repo
Installation
Download the package and install it via admin interface -> package manager or use Znuny4OTRS-Repo.
Download
Download the latest version.
Usage To send an article via operation TicketCreate or TicketUpdate, you have to set the following new parameters within the article data:
ArticleSend => 1,
To => 'email@example.com', # Email address to send article to.
Commercial Support
For this add-on and for Znuny in general visit https://www.znuny.com. Looking forward to hear from you!
Enjoy!
Your Znuny Team!