There are 1 repository under contact-center topic.
一个基于 Spring Cloud 的微服务客服系统
Official Code samples & snippets repository for Webex Contact Center APIs
Official Repository for Webex Contact Center CRM Integrations & Connectors
Information on the Phase II Industry Day for the Centers of Excellence at USDA.
Need to locate your customers before they are connected to a contact center agent? Here are the bare bones to get it done
A repository that contains links and information for acquisitions and potential acquisitions that have arisen out of work between the CoE and HUD.
VoxImplant Telephone-caller Callback scenario example
This repository serves as a guide for getting started with building and customizing on Avaya Experience Platform™.
Illustrates a proactive customer pop-up chat using Cisco SocialMiner RESTful APIs
Information on the Discovery BPA for discovery-related work performed by the Centers of Excellence.
A repository for information related to the Contact Center team's HUDCentral need.
Sample UCCX Scripts is a collection of scripts for Cisco Contact Center you can use as templates for more advanced scripting requirements. See below for details on each sample script.
A demonstration inbound voice based contact centre written in Python 3
Voximplant Kit functions allow you to use code in scenarios and Contact Center
Build Your Own Contact Center (Node.js server). This is one of the components required for Nexmo's "Contact Center Use Case". You can run it locally or deploy it to Heroku as described below.
A NodeJS middleware boilerplate for enabling webhook-based interaction between Google DialogFlow, Cisco CVP and 3rd party data sources
C# Contact center based on TaskRouter
A simple library (node module) for Cisco Unified CCE Task Routing
Build Your Own Contact Center (React client). This is one of the components required for Nexmo's "Contact Center Use Case". You can run it locally or deploy it to Heroku as described below.
Awesome plugin demonstrating how you can implement an option to have your customers be able to choose to receive a call back when things get busy, instead of waiting on the phone endlessly, without losing their place in line. Similar to how Comcast does it on their customer support lines, etc. Also includes queued voicemail callback capabilities.
This repository is a sample connector for Integrating an SMS provider into Avaya Experience Platform using the Digital Async Custom Messaging API
藍鯨魚客服,智能客服系統,機器人客服
Contact Center control panel and dashboard
Experimental AWS CDK constructs for Amazon Connect.
Tool for generate and delete multiple users on CISCO Contact Center Express (UCCX). Useful for testing any custom synchronization tools cooperated with UCCX.
This custom widget gives Agents/Supervisors the functionality to update their matching configuration, whether updating their configured Queues or their Attributes
A backend component for Authorization with AXP, as well as proxying the Admin API requests.
This custom widget gives Agents/Supervisors the functionality to set the Caller ID before placing an outbound Voice Call from Workspaces, utilizing the Workspaces Widget Framework methods.
Setting up VXLAN for Traffic Mirroring
DRAFT demo of past-interaction-based call routing with Amazon Connect and Amazon Personalize
Implementation of a contact center ACD in Redis Enterprise