twilio-contact-center's repositories
flex-dual-channel-recording
Enable dual channel recordings on inbound and outbound calls in Flex
plugin-queued-callbacks-and-voicemail
Awesome plugin demonstrating how you can implement an option to have your customers be able to choose to receive a call back when things get busy, instead of waiting on the phone endlessly, without losing their place in line. Similar to how Comcast does it on their customer support lines, etc. Also includes queued voicemail callback capabilities.
flex-outbound-sms
Creates a direct to task chat channel and a proxy session to support sending/receiving SMS messages in Flex chat UI
plugin-activity-handler
Flex plugin that provides automated activity handling: preventing selection of blocked activities, auto changing activity when handling tasks, ensuring activity change attempts while on a task happen after all tasks are completed
flex-multi-call-handling
Solution to add support for handling multiple calls in Flex, being able to switch between them
flex-ui-sample
Twilio Flex UI Sample
flex-webchat-ui-sample
Twilio Flex Web Chat UI Sample
function-templates
Twilio Function templates for different Voice, SMS, Video, Chat, Sync, etc use cases - https://www.twilio.com/code-exchange
media-streams
Quick start guides for configuring and consuming Twilio Media Streams
plugin-agent-autoresponse
This Twilio Flex Plugin enables your agents to send canned responses when chatting with a customer.
plugin-agent-notes
This Twilio Flex Plugin enables your agents to take notes when they are on-call or chatting with a customer. This is an introductory plugin where the notes are stored locally for your agents.
plugin-chat-sms-transfer
Transfer Chat/SMS Tasks in Twilio Flex
plugin-flex
Twilio CLI plugin to interact with the Flex Plugin Builder
plugin-flex-realtime-stats-dashboard
Sample Twilio Flex plugin for a real time stats solution
plugin-flex-virtual-queue
Web to Form Callback Request (without scheduling)
plugin-rtc
Twilio CLI plugin which supports developing and deploying real-time communication apps
plugin-serverless
Twilio CLI plugin to work with Serverless
plugin-token
Twilio CLI plugin for generating access tokens for Twilio Chat, Video, etc.
sample-appointment-reminders-node
Send automatic reminders about scheduled events using Node.js and Twilio SMS
sample-autopilot-voice-ivr
Voice-Powered IVR Chatbot with Autopilot
task-router-node
Node.js implementation of TaskRouter
twilio-chat-with-flex
Twilio chat with Flex
twilio-flex-custom-webchat
Integrating a custom webchat into Twilio Flex
twilio-flex-plugin-remote-logout
Proof of concept, Flex plugin to allow agents to remotely logout from specific devices.
twilio-live-interactive-video
An interactive live video app built with Twilio Live and Twilio Video
twilio-taskrouter-realtime-dashboard
Twilio TaskRouter Realtime Dashboard using Sync
twilio-video-app-react
A collaboration application built with the twilio-video.js SDK and React.js