There are 0 repository under config-item topic.
Add ITSM Config Item overview at customer portal
OTRS - Get Config Item additional details from dynamic field ITSMConfigItemReference and and update it to another specific ticket dynamic field.
Read only definition field for config item
Restrict the value of dynamic field config item based on customer user or customer company
Check Config Item (ci) expiring date and if within current month and next 1/2/3 month , create ticket to notify agent.
Extend OTRS static stats for CMDB Config Item which are connected to the ticket.
Send Config Item Notification Upon Reach Alert Date Time (Email / Telegram)
Enable customer user to scan QR Code (Serial Number) to get ConfigItem complete data and append it to new screen ticket body.