mo-azfar / OTRS-Config-Item-Notification

Check Config Item (ci) expiring date and if within current month and next 1/2/3 month , create ticket to notify agent.

OTRS-Config-Item-Notification

• Built for OTRS CE v 6.0.x
• Check ITSM Config Item (CI) expiring date within current month or next 1/2/3 month , then change deployment state or create ticket to notify agent.

Paypal:

1. Module Behaviour

   • Search for effected ci based on the parameter
   • Create a ticket
   • Link the ticket with ci
   • Set ci deployment state to something else

2. Do run the command via the console first to see mandatory and optional parameter.

    otrs@shell > bin/otrs.Console.pl Maint::ITSM::Configitem::CIExpiringDateV2
   
    WHERE,  
    --class ... (--class ...)      - Specify the config item class which this check should be perform. (Accept multiple class)  
    --depl-state ... (--depl-state ...) - Specify the config item deployment state which this check should be perform. (Accept multiple deployment state)  
    --date-field ...               - Specify the config item date field name that determine expiring date.  
    --check-period ...             - Specify the lookup range (from 0 to 3) in month. 0 = current month, 1 = next 1 month, 2 = next 2 month, 3 = next 3 month  
    --depl-state-after ...         - Specify the config item deployment state to be set after the check.  
    [--queue ...]                  - Ticket will be create in the mention queue if this parameter is being used  
   

3. Enable and configure a new custom cron at System Configuration > Daemon::SchedulerCronTaskManager::Task###Custom1

Example:

Function => Execute  
MaximumParallelInstances => 1  
Module => Kernel::System::Console::Command::Maint::ITSM::Configitem::CIExpiringDateV2  
Params => 

--class
Computer						
--date-field
WarrantyExpirationDate
--depl-state 
Production					
--depl-state-after 
Review				
--check-period 
1						
--queue 
Raw				
		
Schedule => 0 9 * * 1  
TaskName => Custom1

4. Save then restart your Daemon. It will execute based on schedule value (Every week monday 9.00 am ).