Mohd Azfar's repositories
OTRS-Ticket-Auto-Allocation
OTRS - Auto assigning incoming ticket (from email) to the agent.
Znuny-Discord-Notification
Znuny ticket notification to Discord users via webservices
OTRS-SLA-Progress-Bar-and-Remark
Display SLA Escalation Progress Bar and Its Remark (Breach or Within Escalation) at Ticket Zoom Screen
OTRS-Ticket-Resources-Overview-Dashboard
OTRS Dashboard to Display Resources (Ticket Owner) Per Ticket States
OTRS-Znuny-Quick-Note
Quick ticket note widget
Znuny-Agent-Login-Background
Show agent login background (image)
Znuny-Agent-Notice
Display simple notice in agent portal
Znuny-ConfigItem-SerialNumber-Postmaster-Filter
Recognize serial number in mail body and set dynamic field config item.
Znuny-DynamicFieldConfigItem-RestrictCIByCustomerUser
Restrict the value of dynamic field config item based on customer user or customer company
GPTs
leaked prompts of GPTs
VSCode-Znuny
Znuny is an extension that helps you to make Znuny development easier, faster and more error-free.
OTRS-Google-Captcha-for-Login-Form
Google reCaptcha at Znuny agent portal and customer portal (login form)
OTRS-Metabase-Dashboard
Enable integration between Znuny / OTRS and Metabase Dashboard in agent portal (IFrame mode)
OTRS-Znuny-Virus-Total-API
collection of generic agent modules files to interact with TotalVirus api
OTRS-ZnunyLTS-Dynamic-Field-Widget
Use process management widget for dynamic field information at non process ticket
Znuny-Config-Item-Notification
Send Config Item Notification Upon Reach Alert Date Time (Email / Telegram)
Znuny-Config-Item-Serial-Number-Scanner
Enable customer user to scan QR Code (Serial Number) to get ConfigItem complete data and append it to new screen ticket body.
Znuny-Customer-Login-Background
Show customer login background (image)
Znuny-Customer-Ticket-Close
Allow customer to close their ticket via one-time link (public portal) provided by the agent reply
Znuny-Customer-Ticket-Template
Show ticket template (Subject, Body, Queue) at customer portal based on configured Templates (Create type)
Znuny-DynamicField-Role-Based-Agent
Populate dynamic field with agent within selected role (dropdown)
Znuny-Featured-Card-FAQ
Display featured card base FAQ at customer and public FAQ main page
Znuny-Multiple-Tab-Agent-Ticket-Status-View
Display multiple tab of ticket status filtered by ticket type, priority or ticket state name
Znuny-Owned-Ticket-Escalation-View
Show additional filter for owned ticket in ticket escalation view
Znuny-Phone-Number-Recognition-Postmaster-Filter
Recognize phone number in mail body and set customer user based on registered phone number
Znuny-Process-Ticket-Catalogue
Show a process catalogue in agent and customer portal.
Znuny-Queue-and-Service-Comment
Display queue and service comment at agent new ticket screen
Znuny-Reply-Template-State
set ticket state based on selected compose / reply template
Znuny-Ticket-Owner-List
Populate previous and current ticket owner in dynamic field.