call-center

There are 3 repositories under call-center topic.

• aws-samples / amazon-transcribe-live-call-analytics

  Amazon Transcribe Live Call Analytics (LCA) Sample Solution

  aiawsaws-transcribecall-centercall-center-analyticsmachine-learning
  Language:JavaScript 87
• Farmer-Call-Center

  rudrakshi99 / Farmer-Call-Center

  AI-based voice-assisted Contact Center for assisting Farmers for their problems.

  aialan-aicall-centerfarmersflaskmachine-learningnlpreactsummarizationcropdisease-predictionfertilizer-recommendationpytorchsmstwilliovoice-assistantcrop-recommendationhackathonunesco-india-africa-hackathon-2022
  Language:JavaScript 69

• lionsoul2014 / freeswitch-asr

  TTS and ASR module with auto Voice Active Detecting supported for Freeswitch. I build it for Nature sound interactive, With the embedded LUA engine we could easly build a Freeswtich application like this.

  freeswitchfreeswitch-asrfreeswitch-ttscall-centerivr-applicationlua-script
  Language:C 64
• AI-Powered-Call-Center-Intelligence-Accelerator

  MSUSAzureAccelerators / AI-Powered-Call-Center-Intelligence-Accelerator

  Automate call transcriptions for real-time and previously recorded calls by using custom speech models, text analytics, and industry-specific natural language processing with the Microsoft Call Center Intelligence Accelerator.

  microsoftsolution-acceleratorazuremachine-learningartificial-intelligencemlaicall-centerhuman-resources
  Language:JavaScript 37

• supershaneski / callcenter-simulator

  A sample callcenter simulator using OpenAI technologies such as ChatGPT, Whisper and other APIs to automate and improve callcenter operation. This project is intended to be a sandbox application to test feasibility and other ideas.

  call-centercallcentercallcenter-simulatorchatbotchatgptchatgpt-apicustomer-chatbotcustomer-supportfunction-callingopenaiopenai-apiopenai-chatbotopenai-chatgptsupport-bot
  Language:JavaScript 24

• LasLabs / python-five9

  Interact with Five9 Cloud Call Center using Python

  pythonfive9telephonycall-center
  Language:Python 18

• chaogewudi / helloWorkPhone

  全新工作手机paas能力整合，提供全场景客户沟通留存，电话、短信、微信记录api实时查看

  javaphpandroidweixinsmsworkphonelocation-servicesphone-recordsapi400call-center
  12

• cweems / flex-did

  Configure Twilio Flex with direct inward dial (DID) for all contact center agents.

  twiliotwilio-flexcall-centerpbx
  Language:JavaScript 10

• berkerol / call-center-simulation

  Simple call center simulation with SimPy

  call-centersimulationsimulationssimulation-modelsimulation-modelingsimpysimpy-library
  Language:Jupyter Notebook 8

• kattsoftware / php-telephonify

  Create IVR/phone robots/automated telephone applications/call-centers easy

  call-centerivrivr-applicationphone-bottwilionexmo
  Language:PHP 7

• mtonosaki / TalkLogger

  An utility that records the voice heard from an audio devices as text.

  speechazurespeech-to-textwinformstonoguimvfpnaudiomp3call-centerhelp-deskcognitive-service
  Language:C# 7

• aveedibya / operationSimulation

  Simulation model to run scenarios on staffing/operations readiness for a call center

  operationsstaffingschedulingsimulationspythoncall-center-statistics-analysiscall-centercontact-strategypython-dashdash-plotlypoisson-distribution
  Language:Python 6

• brunocampos01 / predict-which-customers-a-call-center-should-contact

  Predict which customers should a call-center call for greater assertiveness in a sale

  keyrusrandom-forestlinear-regressionchallengecorrelationcall-centeranalyticsdata-engineeringdata-sciencemachine-learningrandom-forest-classifierpolynomial-regressionlinear-regression-modelscall-center-analyticspt-brpythondataset
  Language:Python 6

• natsu90 / chinwag-twilio

  Simple Call Center System

  call-centertwilio-voicetwilionodejsfirebasefirebase-authenticationfirebase-firestore
  Language:JavaScript 6

• aws-samples / amazon-connect-with-bankid-integration

  This code will set up a contact flow/IVR for real time authentication with Mobile BankID and can be deployed in minutes.

  amazon-connectauthenticationcall-centercall-flowpython
  Language:Python 5

• bdavis19 / Call-Center-Projects

  Call center statistics analysis.

  springboardcapstone-projectcall-center-statistics-analysisr-programmingerlangcall-centerregressionlogistic-regressiondata-science
  Language:HTML 4

• ashikali / Agent-Popup-Using-PHP

  This is an Agent Pop Up application to alert the agent with URL/POPUP or URL notification when he/she receives the call.

  phpcall-centeragent
  Language:PHP 3

• branflakem3 / php-uccx-api-agentchange

  Allow Agents to change queues via UCCX Api v11.x without admin/supervisor rights

  ciscouccxcall-center
  Language:PHP 3

• rcmaehl / Cisco-Enhancer

  Cisco CTI & Finesse Toolkit for keeping agent downtime to a minimum. Download under Releases

  ciscocticall-centercall-center-statistics-analysisctioscisco-finessefinesse
  Language:AutoIt 3

• DataVisualizationExpert / Call-Center-Analytics-Dashboard-using-Power-BI

  Agent Insights & Call Activity at Your Fingertips. This Power BI dashboard tracks calls answered, answer speed, & customer satisfaction. Built with Power BI & Excel.

  analyticscall-centercall-center-analyticsdashboarddata-analyticsdata-visualizationdaxportfoliopower-bipower-bi-dashboardpower-bi-desktopprojectpythontrends-visualizationvisualizationms-excel-data-analytics
  2

• dheerajGits / skyhack

  This repository supports a project aimed improve the efficiency of United Airlines' call center by predicting call handle times using machine learning. It analyzes factors like customer tone, call reason, and high-volume call times. A Flask web app delivers real-time predictions to enhance agent allocation, operations, and service quality.

  call-centerflask-applicationivrmachine-learningmatplotlibnatural-language-processingnltk-pythonnumpypandasseabornskyhack
  Language:Jupyter Notebook 2

• LasLabs / odoo-connector-five9

  Synchronize Five9 and Odoo

  five9telephonycall-centerodoosynchronization
  Language:Python 2

• chen0040 / ios-towing-service

  iOS app for car towing service

  ios-applocation-trackercall-center
  Language:Objective-C 1

• evios / ccis

  PHP Web based Contact Center for UA e-commerce businesses based on Asterisk with live connections to Ukrainian local Distributors to monitor in-stock items

  phpastercall-centercall-center-statistics-analysismysql-database
  Language:HTML 1

• tylxr59 / tthelper

  Bootstrap'd ticket helper for people in tech support

  call-centerminimalminimalistnoctrouble-tickettroubleshooting
  Language:PHP 1

• AjNavneet / TimeSeries-Analysis-FbProphet-Cesium

  Prophet model using the FbProphet library and MLP model using the Cesium library on time series dataset.

  call-centercesiumfbprophet-modelmlptime-series
  Language:Python

• MauCariApa-com / kodebank

  This project contains a comprehensive database of various banks in Indonesia, including their names, bank codes, and customer service contact numbers.

  bank-codecall-centerbank-name

• Nexdata-AI / 104-Hours-Brazilian-Portuguese-Conversational-Speech-Data-by-Telephone

  Brazilian Portuguese Conversational Speech Data

  asraudiobrazilian-portuguesecall-centerconversational-aispeaker-recognition

• Nexdata-AI / 196-Hours-Urdu-Conversational-Speech-Data-by-Telephone

  Urdu Conversational Speech Data

  asraudiocall-centerspeech-to-texturdu

• Nexdata-AI / 200-Hours-Pushtu-Conversational-Speech-Data-by-Telephone

  Pushtu Conversational Speech Data

  asraudiocall-centerconversational-aipushtospeaker-recognitionspeech-recognition

• Nexdata-AI / 330-Hours-Dari-Conversational-Speech-Data-by-Telephone

  Dari Conversational Speech Data

  asraudiocall-centerconversational-aidarispeaker-recognitionspeech-recognition

• Nexdata-AI / 500-Hours-Spanish-Conversational-Speech-Data-by-Telephone

  Spanish Conversational Speech Data

  asraudiocall-centerconversational-aispeaker-recognition

• Nexdata-AI / 513-Hours-Japanese-Conversational-Speech-Data-by-Telephone

  513-Hours-Japanese-Conversational-Speech-Data-by-Telephone

  speech-recognitioncall-centerconversational-aiasr

• Nexdata-AI / 547-Hours-French-Conversational-Speech-Data-by-Telephone

  French Conversational Speech Data

  asraudiocall-centerconversational-aispeaker-recognitionspeech-recognition

• Nexdata-AI / 88-Hours-Mexican-Spanish-Conversational-Speech-Data-by-Telephone

  88-Hours-Mexican-Spanish-Conversational-Speech-Data-by-Telephone

  conversational-speech-recognitionmexican-spanishcall-centerspeech-to-text

• Nexdata-AI / 89-Hours-Indonesian-Conversational-Speech-Data-by-Telephone

  Indonesian conversational speech data

  asraudiocall-centerconversational-aispeech-recognition