automated-ticket-analysis

There are 0 repository under automated-ticket-analysis topic.

• aws-samples / severless-ticket-sentiment-analysis-and-automated-escalation

  This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.

  zendeskevent-bridgeautomated-ticket-analysisserverlesslambda
  Language:JavaScript 12