Complemento - Liberdade e Tecnologia's repositories
docker.otrs_easy
Easy OTRS Docker installation
otrs.QueueAndServices
Helps you to organize Services by Queues in OTRS
otrs.SmsEvent
OTRS Package that allows SMS sending
otrs.FastPreview
Show a fast preview of ticket main articles on a ticket listing screen such Queue or State Views
otrs.TicketOrigin
Help you to understand how tickets were created, storing this information in dynamic fields. It's allows you to create easy reports using this information.
GeneralCatalog
The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.
ITSM
This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.
ITSMServiceLevelManagement
This package implements all ITSM service level management features. This package requires the ITSMCore package.
module-tools
Helper scripts for developing OTRS modules
otrs
OTRS is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. With a fast implementation and easy customization to your needs it helps you reducing costs and increasing the efficiency and transparency of your business communication.
otrs-saml2sp
SAML2 Service Provider for OTRS
otrs-stack
OTRS with ITSM and MySQL
otrs.CustomerOverviewFilters
Ticket Overview Filters customization on Customer Interface
otrs.DenyReplyStates
Deny reply on Customer interface when ticket is on certain states
otrs.FaqQuantityFix
Shows the total number of FAQs registered on all sub levels of a FAQ category, instead of only the number of FAQs in the main Category level
otrs.GoogleLogin
Google authentication for OTRS
otrs.KeepSelected
Keep ticket selection while changing pagination on Ticket listings Views
otrs.LoadTest
A simple Load test for OTRS. Creates ticket in some queue and measure how many seconds it takes.
OTRSCMDExplorer
A graphical explorer of OTRS CMDB
scraper.GoogleGroups
A simple Scraper for backup Google Group Threads
Survey
A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.