Complemento - Liberdade e Tecnologia's repositories
docker.otrs
Dockerfile for OTRS
rc-apps.brazilian-zip-code-lookup
A simple experimental RocketChat Application for retriving Brazilian Zip Code information
otrs.MultilevelServiceSelection
Multi Level Service Selection for OTRS
otrs.NewTicketOnlyFromKnowEmail
OTRS Package tha block the creation of new tickets from users not registered on the system
otrs.ServiceTicketQueue
Moves Ticket to a specific queue based on Ticket Service.
otrs.ServiceTicketType
Defines de Ticket Type based on the Service Check
otrs.SlaStop
Disable Sla accounting on some ticket states in OTRS
docker.elasticsearch
Elastictsearch with custom configuration
ImportExport
The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.
ITSMChangeManagement
The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.
ITSMConfigurationManagement
This package implements all ITSM configuration management features. This package requires the ITSMCore package.
ITSMIncidentProblemManagement
This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.
otrs.CloseAfterFaq
Deny ticket closing unless there is a FAQ Article linked to it
otrs.DatabaseBenchmarkSimple
Simple Database Benchmark, based on old OTRS Support AddOn
otrs.MaximizePopup
Make OTRS popups maximize automatically
otrs.MissingAttachment
AddOn for OTRS which remember users to attach files before sending emails
otrs.QuickReplyButton
Add a reply button which already opens a pre defined response template on Ticket Visualization screen
otrs.ToolBarCiSearch
Quick and easy search of Config Itens directly on OTRS toolbar
otrs.TrackSolutionTime
SetSolutionTimeField