Survey is the perfect tool to measure your customers satisfaction, and at the same time highlights the areas to improve your staff's skills and knowledge.
With SMS Survey, customer satisfaction is measured immediately after the customer has been in contact with your company. The customer receives a SMS with a question regarding what you want to measure. Scores and comments from the customer along with information about the call such as agent, department, call time, queue time and other information you wish to highlight.
Data is processed and presented in statistics and comprehensible charts, which provides a good overview of how satisfied your customers are at any time, and which agents who more likely need more expertise. SMS Survey also has NPS statistics which is considered to be a highly regarded customer loyalty metric.
Please see our webpages for further information.
Introduction of customer satisfaction measurement and visualization of results internally, can affect an organization vigorously. Staff focuses on the importance of accommodate customer expectation.
Prevent churn and negative coverage in social media. In contrast to previous years, negative publicity is accumulated and searchable in search engines on the internet.
Survey is most often used in combination with a Callcenter. Customer satisfaction is measured immediately after the customer has been in contact. Survey may also be used with your support/CRM tool, sending the customer a survey after a ticket is closed. Or after a taxi ride, bus, plane or ferry.
Everyone has at one point needed services from an electrician, plumber, carpenter, etc. Why not send the customer a survey when the work is completed?
Welcome to the developer pages for the Intelecom Survey APIs. Here you will find all you need to integrate Survey into your existing applications / systems.
At the moment we provide three APIs for integration:
- Send API - sends a SMS to an end user when the call is terminated.
- Push API - Pushes info about score to your server-side using HTTP POST or GET.
- Rest API - Integrate your system with our REST API.
If you have any questions, please feel free to contact us
You can also contact us by phone +4721898989.