View the Birch Assist Blueprint in the Genesys Cloud Developer Center.
In this Genesys Cloud Developer Blueprint, Birch AI is used to automate complex after-call tasks. Our Live Call Analytics includes Task Tracking, Sentiment Tracking, Field Extraction, Pacing guidance, among others, as well as After-Call Work that includes summaries, reasons for the call, and classifications.
You can view the complete blueprint and download the sample files from here.
