How long does it take to read through all the comments on a ticket?
- Estimated time for the agent to read all current comments on the ticket. (Not including the current comment they are adding)
- This is the "Previous" value
- Estimated time for the end-user to read the current comment the agent is adding to the ticket.
- This is the "Yours" value
- The words per minute value is an estimate taken from Wikipedia.
Please submit bug reports to Jeremiah or Joe. Pull requests are always welcome.
- The app separates words by spaces - this means if you have a wall of non-space-separated text that will then be considered a single word