waldur-helpdesk-sync
Sync script for integrating a helpdesk with Waldur
Please set the following environment variables in order to make this script work:
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BACKEND - a helpdesk software: 'rt' or 'zammad'.
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BACKEND_API_URL - URL of a helpdesk.
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BACKEND_API_TOKEN - token for access.
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REQUEST_TRACKER_QUEUE - queue for sync to waldur (only tickets with status BACKEND_IMPORT_STATUS will be syncronisated).
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BACKEND_IMPORT_STATUS - issue status to import from a helpdesk to Waldur. Default: 'new'.
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BACKEND_RESOLVED_STATUS - resolved issue status. Default: 'resolved'.
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WALDUR_API_URL - URL of Waldur.
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WALDUR_API_TOKEN - token for access. see http://your_waldur.domen/profile/manage/.
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ISSUE_USER_URL - user to be used to create an issue.
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ISSUE_TYPE - issue type to be used to create an issue.
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ISSUE_ID_PREFIX - prefix for ticket id what will be saved in Waldur. It can be needed if you use several helpdesk instances. Default: 'RT_ID'.