Twilio Professional Services's repositories
flex-project-template
A starting point for Twilio Flex projects, providing management strategies for various types of artifacts and distributed development
plugin-chat-sms-transfer
Transfer Chat/SMS Tasks in Twilio Flex
flex-dialpad-addon-plugin
Adds agent to agent outbound call and external number transfer to Twilio Flex native dialpad
example-customer-end-chat
A Flex Webchat UI example with a button for customers to end their chat
plugin-custom-directory
Adds a custom tab to the Worker Directory for supporting cold and warm transfer to custom targets
flex-preview-dialer
Adds a preview dialer with schedule to Flex using CSV file as the contact list
plugin-outbound-cbm
Outbound Conversations Based Messaging for Flex 2.0
plugin-supervisor-barge-coach
Flex Plugin that adds the Barge-In and Coach feature/button to the UI. These buttons are usable when a Supervisor/User begins to monitor a call.
plugin-supervisor-capacity
Flex Plugin for Supervisor Agent Channel Capacity Management
flex-dual-channel-recording
Enable dual channel recordings on inbound and outbound calls in Flex
flex-multi-call-handling
Solution to add support for handling multiple calls in Flex, being able to switch between them
flex-schedule-manager
A flexible, robust, and scalable way to manage open and closed hours for Twilio Flex applications.
twilio-webchat-with-serverless
Twilio Webchat React App + Serverless is an extension of the Twilio Webchat React application that demonstrates how you can build a website chat widget using Twilio Conversations powered with a backend hosted on Twilio Functions & Assets.
custom-insights-data
Flex plugin to capture custom attributes for enhanced reporting in Flex Insights.
flex-conversations-transfer
Cold transfer for flex conversation for Flex UI V2
plugin-flex-outbound-dialpad
Sample Twilio Flex plugin for a dialpad solution that allows for conferencing and supervisor monitor and external transfer
flex-inbound-sip-router
A flexible, robust, and scalable way to manage inbound routes when using Twilio Flex with SIP domains.
agent-admin-view
Flex Plugin to add View for Agent Admin
flex-non-client-call-control
Adds support for using "Hangup" and "Mute" in the Flex UI when the worker's contact_uri is not a Twilio Client address
plugin-emoji-picker
This plugin adds a Picmo emoji picker to Flex UI 2.x messaging.
twilio-event-streams-reporting-example
A node express app that demonstrates processing of event streams data that is then used in an attempt to mirror flex insights reporting
chrome-extension-flex-voice-client
Chrome Extension, Flex UI Plugin and Serverless to support voice client in a chrome extension for Flex
queue-stats-and-metadata
Serverless solution for maintaining TaskRouter queue stats and metadata in a Sync map
tr-events-batch-processing
Serverless solution for handling TaskRouter workspace events and batch processing