thinktwice13 / Voyage2-Bears-19

TickyBot

Let your team manage their support tickets 100% inside Slack

Description

Users can submit tickets regarding problems and issues they are experiencing.
Team owners and admins can see and deal with the tickets that the users submit.
Users get notified once their ticket has been handled. They can then either mark the ticket as complete or reopen it for further investigation.

Built With

Main components of the project are Slack API, Firebase, ReactJS and Node with Express.

Install

Get the app at https://tickybott.herokuapp.com/

Usage

• Use /ticket help to see usage instructions

• Use /ticket show to see open and/or solved tickets

• Use /ticket [message] or /ticket open [message] to open a new ticket

Team owners and admins:

• Use /ticket solve #[ticket number] to mark tickets as solved and notify their authors

Team members

• Use /ticket unsolve #[ticket number] to reopen a solved ticket if the issue hasn't been fixed

• Use /ticket close #[ticket number] to close a solved ticket

Authors

• osycon (Team Leader)
• thinktwice13
• Zsolti

License

MIT