tango911 / Feedback-Analysis

Customer Feedback analysis using Artificial Neural Network.

Problem Description

Given dataset contains data of feedback given by customers.

It contains a total of five categories: 'Bug', 'comments', 'complaints', 'meaningless', 'requests'.

My task was to build a machine learning / deep learning model to predict the categories of feedback.

Content

1. Introduction
2. Data Injection
3. Data Visualisation
4. Data Cleaning and Preparation
5. Training
   5.1. One Vs All
   5.2.Artificial Neural Network
6. Evaluation by graph
7. Prediction
8. Saving model

Inspiration

The data suffers from the problem of undersampling which makes it more interasting to solve.