sivaswami / MailTile

SMART Intelligent Mail analytics tool developed with ML & NLP, to help focus on critical Customer/Supplier/Intenal activities & actions

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SMART MAIL TILE ANALYTICS

Please reach me for the code/enhancements if you are interested. I am also good to work with you in enhancing this idea to greater level.

Positioning Statement

Mail analytics app which optimizes mail handling practices with Focus areas : Customer, Suppliers and Operations by applying Machine learning, NLP technologies on emails

Pain Point

Mail Communication is a critical channel in enterprise. The pain is getting inbox piled up with hundreds to thousand of mails in a single work day. A typical developer receives 100 mails where as an enterprise executive receive thousands of emails where he misses his focus areas.

Focus Areas

Any Project/Team delivers a Product or Service to Consumer(Internal/External) and gets inputs from Suppliers(Internal/External). The internal operations also take priority. To effectively manage all 3 areas using mail and other communication tools, We analyze these emails and classify them based on actions, internal, external team and give effective recommendations.

Customers : This could be external customer or internal teams which consume our product Suppliers : Internal team / External supplier who provide information / data to our product Operations: Internal Team / Organization Actions: The next step TODO in the focus areas like FYI, ImmediateAction, DelayAction, PendingAction, Outdated (old infra emails), Useless, SPAM

Benefits

  • Effective Meeting management with ROI on Meeting hours, Per customer meeting tracking
  • Automated delegation recommendations of mail threads based on prior forwards/delegations
  • Track your Operations with Customer requirements
  • Track your Operations with Suppliers availability
  • Track productivity of team with Product requirements/availability
  • Automated Weekly/Sprint based "TODO" reports and "Accomplishment" reports tied to JIRA
  • Automated JIRA/Bug updates

Sample Smart Tile for Customer vs Component(Operations)

Similar tiles will be generated for Supplier vs Operations, Action vs Supplier, Action vs Customers, Action vs Operations etc.

Design

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SMART Intelligent Mail analytics tool developed with ML & NLP, to help focus on critical Customer/Supplier/Intenal activities & actions