sharkpd

OTRS-Ticket-Notification-To-MS-Teams

OTRS - Send a MS Teams notification to Channel upon ticket action. E.g: TicketQueueUpdate

actions-otrs

Parse GitHub Comments for OTRS URLs and notify the OTRS Tickets

dnSpy

.NET debugger and assembly editor

GoOTRS

GoOTRS is a Golang wrapper for accessing OTRS (Version 5 or 6) using the REST API.

grafana_otrs

labor

otobo

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://www.otobo.de/

otrs-1

OTRS Plugin that adds 2nd factor authentication against privacyIDEA Server

OTRS-Additional-Navigation-Menu

OTRS - Adding additional navigation menu to point to external url

otrs-components

OTRS Components

OTRS-Config-Item-Notification

OTRS - Check Config Item expiring date and if within current month, create ticket to notify agent.

OTRS-Custom-SQL-Statistic

OTRS custom statistic module based on SQL

otrs-grafana

Dashboards configuradas para visualização dos dados do OTRS

OTRS-Process-Management-ACL-For-Owner-or-Responsible

OTRS - ACL module that restrict Activity Dialog ID to current logged user and ticket owner or responsible.

OTRS-QuickDelete

Enables quick delete in ticket action row.

otrs-salesforce-customer-sync

Sync your Salesforce Customer Data to ((OTRS)) Community Edition

OTRS-Ticket-Auto-Allocation

OTRS - Auto assigning incoming ticket (from email) to the agent.

OTRS-Ticket-Config-Item-Details

OTRS - Get Config Item additional details from dynamic field ITSMConfigItemReference and and update it to another specific ticket dynamic field.

OTRS-Ticket-Notification-To-RocketChat-Channel

OTRS - Send a rocket chat notification in Rocket Chat channel upon ticket action. E.g: TicketQueueUpdate

OTRS-Ticket-Notification-To-Slack-Channel

OTRS - Send a notification to Slack Channel upon ticket action. E.g: TicketQueueUpdate

OTRS-Ticket-Notification-To-Telegram-Agent

OTRS - Send a PERSONAL telegram notification to agent upon ticket action. E.g: TicketQueueUpdate

OTRS-Ticket-Notification-To-Telegram-Group

OTRS - Send a telegram notification to SPECIFIC TELEGRAM GROUP based on Queue upon ticket action. E.g: TicketQueueUpdate

otrs.GoogleLogin

Google authentication for OTRS

otrs.MultilevelServiceSelection

Multi Level Service Selection for OTRS

otrs_tickets

otrsconnect

connecting ERPNext with OTRS

otrstb

OTRS Telegram Bot

plugin.video.otrstream

Kodi plugin to access Online TV Recorder (OTR) at http://www.onlinetvrecorder.com/

Zabbix-OTRS

Zabbix integration with OTRS

zabbix-otrs-integrating

The purpose is show how to integrate OTRS 6 ticket system with Zabbix. I installed using versions Zabbix 3.4 and OTRS 6.