seven-io / FreeScout

FreeScout module for sending SMS via seven

seven module for FreeScout

Adds the functionality of sending SMS to your users.

Prerequisites

• An API key from seven
• FreeScout installation (tested with 1.7.x)
• PHP 7.1+

Installation

Via FTP

Download the latest release and extract the archive to /path/to/freescout/Modules/.

Via git

• cd /var/www/html/Modules
• git clone https://github.com/seven-io/FreeScout Seven
• cd Seven
• composer update

Attention: The plugin folder is case-sensitive.

Setup

1. Open up your FreeScout administration
2. Go to Manage -> Modules -> seven and click Activate
3. Go to Manage -> Settings ->seven
4. API Key: Enter your seven API Key
5. Sender Identifier: Optionally enter a sender identifier being displayed as the SMS sender - max. 11 alphanumeric or 16 numeric characters, country specific restrictions may apply
6. Click Save for submitting

Usage

You can use placeholders which resolve to the user property as long as it exists.

Example: Dear {{first_name}} {{last_name}} resolves to Tommy Tester.

Send Bulk SMS

1. Go Manage -> seven
2. Enter the message text to send
3. Click on Send to start the SMS dispatch

User Filters

Narrow down users by the following properties:

• Locale
• Role

Send SMS to User

1. Go Manage -> Users
2. Click on a user
3. Click Send SMS in the sidebar
4. Enter a text and submit by clicking Send

Note: If the user has no phone associated, the Send SMS menu entry won't get shown.

Support

Need help? Feel free to contact us.