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Customer service capacity

At Booking.com our customer service team is an important contributor to customer satisfaction. During busy times, however, there might be more calls to customer service than the number of customer service executives can manage. Fortunately, we record data on that. We've collected information about all phone calls to our call centres for the past year. Given that our current number of customer care agents is X. Determine how many more people we would need to hire, to make sure that our customers would not have to wait during peak hours (i.e. that we don't have more phone calls than we have customer service executives). Input: The first line contains the current number of customer service executives X. The second line contains an integer N, which is the number of data points in the data set. The next N lines are whitespace-separated pairs of timestamps (a timestamp is an integer that represents seconds since the epoch). On each line, the first time is the time when the call was started, and the second one is when that call ended. Output: A single integer, representing the number of additional customer service executives that we would need to employ, to cover the call volume during peak times. If the current coverage is already sufficient, then print 0.

Sample input: 1 3 1481122000 1481122020 1481122000 1481122040 1481122030 1481122035 Sample output: 1

Explanation: The first call overlaps with the second call. The third call also overlaps with the second call. However, the first and the third call are not overlapping with each other.

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HackerRank: the challenge starts here!


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