[BUG] Windows ui not starting

[Alex F]

Windows plugin after starting just make noice for a sec and then crushing even without creating application window. No any errors. It's just not starting, only making noise for a sec
Version: 0.7.9 standalone
OS Win 11
Audio card - focusrit clarett 2pre+

[Alex F]

My nvidia drivers was updated few days ago. Thats a latest version. I get this problem after changing buffer to 92. So now I can't launch plugin.

Steve, also pls tell me settings file location

[Dom Mcsweeney]

settings.ini file here:
C:\Users[YourUserName]\AppData\Local\NeuralAmpModeler

[Steven Atkinson]

Does it happen for the (VST3) plugin?

[rasmuoy]

I'm having the same issue on Windows 11, no dedicated graphics card.

Neither the VST3 plugin nor the stand alone app will run for me. The VST seems to load, and changing the parameters for the plugin in the mixer changes the sound - however I can't load any amps or IRs, so it sounds a little tame...

Nothing is displayed on screen, however Event Viewer displays this error when running the stand alone:

Faulting application name: NeuralAmpModeler_x64.exe, version: 0.0.1.0, time stamp: 0x660f7f4a
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0000000000000000
Faulting process id: 0x0x514
Faulting application start time: 0x0x1DAA2527D8CF4AC
Faulting application path: C:\Program Files\NeuralAmpModeler\NeuralAmpModeler_x64.exe
Faulting module path: unknown
Report Id: 36deb72a-4f76-461b-8119-880eacd7d73f
Faulting package full name: 
Faulting package-relative application ID: 

XML dump for additional info:

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
  <Provider Name="Windows Error Reporting" Guid="{0ead09bd-2157-539a-8d6d-c87f95b64d70}" /> 
  <EventID>1001</EventID> 
  <Version>0</Version> 
  <Level>4</Level> 
  <Task>0</Task> 
  <Opcode>0</Opcode> 
  <Keywords>0x8000000000000000</Keywords> 
  <TimeCreated SystemTime="2024-05-09T20:50:15.5656833Z" /> 
  <EventRecordID>1631</EventRecordID> 
  <Correlation /> 
  <Execution ProcessID="660" ThreadID="5712" /> 
  <Channel>Application</Channel> 
  <Computer>Studio</Computer> 
  <Security UserID="S-1-5-21-2911860876-2744997108-1259459984-1001" /> 
  </System>
- <EventData>
  <Data Name="Bucket">1839414083793713679</Data> 
  <Data Name="BucketType">5</Data> 
  <Data Name="EventName">BEX64</Data> 
  <Data Name="Response">Not available</Data> 
  <Data Name="CabId">0</Data> 
  <Data Name="P1">NeuralAmpModeler_x64.exe</Data> 
  <Data Name="P2">0.0.1.0</Data> 
  <Data Name="P3">660f7f4a</Data> 
  <Data Name="P4">StackHash_ac46</Data> 
  <Data Name="P5">0.0.0.0</Data> 
  <Data Name="P6">00000000</Data> 
  <Data Name="P7">PCH_4A_FROM_ntdll+0x000000000009FEB4</Data> 
  <Data Name="P8">c0000005</Data> 
  <Data Name="P9">0000000000000008</Data> 
  <Data Name="P10" /> 
  <Data Name="AttachedFiles">\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c4107cf9-d0b7-4712-9d46-801e9ce7622b.tmp.dmp \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7ae15454-9989-4ef3-afa6-310e53020376.tmp.WERInternalMetadata.xml \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.63862929-bbbd-4ba0-a81e-79bf95a36116.tmp.csv \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5eaef6e4-cbb9-44b8-87a2-eb0990e20c5f.tmp.txt \\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b49ce105-306f-4fa0-a5bc-51308b478153.tmp.xml</Data> 
  <Data Name="StorePath">\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NeuralAmpModeler_261acd6ee55f56bf40bbf288811ae9dac96b81ce_0b43922f_b4ffd50c-55fb-40a4-9b52-ed1d205d608e</Data> 
  <Data Name="AnalysisSymbol" /> 
  <Data Name="Rechecking">0</Data> 
  <Data Name="ReportId">36deb72a-4f76-461b-8119-880eacd7d73f</Data> 
  <Data Name="ReportStatus">268435456</Data> 
  <Data Name="HashedBucket">0d7e3c29bf58fbec6986e95d135ffa0f</Data> 
  <Data Name="CabGuid">0</Data> 
  </EventData>
  </Event>

Using Windows 11, Studio One 6.6, SSL 2+

Works fine with same software and audio interface on Mac, so only issue is Windows for me.

Edit:

Also in event viewer:

Fault bucket 1839414083793713679, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: NeuralAmpModeler_x64.exe
P2: 0.0.1.0
P3: 660f7f4a
P4: StackHash_ac46
P5: 0.0.0.0
P6: 00000000
P7: PCH_4A_FROM_ntdll+0x000000000009FEB4
P8: c0000005
P9: 0000000000000008
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c4107cf9-d0b7-4712-9d46-801e9ce7622b.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7ae15454-9989-4ef3-afa6-310e53020376.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.63862929-bbbd-4ba0-a81e-79bf95a36116.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5eaef6e4-cbb9-44b8-87a2-eb0990e20c5f.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.b49ce105-306f-4fa0-a5bc-51308b478153.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_NeuralAmpModeler_261acd6ee55f56bf40bbf288811ae9dac96b81ce_0b43922f_b4ffd50c-55fb-40a4-9b52-ed1d205d608e

Analysis symbol: 
Rechecking for solution: 0
Report Id: 36deb72a-4f76-461b-8119-880eacd7d73f
Report Status: 268435456
Hashed bucket: 0d7e3c29bf58fbec6986e95d135ffa0f
Cab Guid: 0