rishabhpandey106 / Ticket-Management-System

Ticket Management System

Table of Contents

• Introduction
• Features
• Getting Started
  • Prerequisites
  • Installation
• Usage
• Contributing
• License
• Acknowledgments

Introduction

The Ticket Management System is a web-based application designed to streamline and automate the process of managing tickets, issues, or tasks within an organization or project. It provides a user-friendly interface for creating, updating, and tracking tickets, making it easier for teams to collaborate and resolve issues efficiently.

Features

• User authentication and authorization.
• Create, view, edit, and delete tickets.
• Assign tickets to specific team members.
• Set priority levels and due dates for tickets.
• Comment and collaborate on ticket updates.
• Email notifications for ticket updates.
• Dashboard for an overview of ticket status.
• Detailed reporting and analytics.

Getting Started

Prerequisites

Before you begin, ensure you have met the following requirements:

• Node.js and npm installed.
• MongoDB installed and running.
• SMTP server details (for email notifications).

Installation

1. Clone the repository:

   git clone https://github.com/rishabhpandey106/Ticket-Management-System.git

2. Navigate to the project directory:

   cd Ticket-Management-System

3. Install the dependencies:

   npm install

4. Create a .env file in the root directory with the following environment variables:

   MONGODB_URI=<Your_MongoDB_URI>
   SECRET_KEY=<Your_Secret_Key>
   SMTP_HOST=<Your_SMTP_Host>
   SMTP_PORT=<Your_SMTP_Port>
   SMTP_USER=<Your_SMTP_Username>
   SMTP_PASS=<Your_SMTP_Password>

5. Start the application:

   npm start

The application should now be running locally.

Usage

1. Open your web browser and navigate to http://localhost:3000.
2. Register for an account or log in if you already have one.
3. Create, update, and manage tickets as needed.
4. Collaborate with your team to resolve issues efficiently.

Contributing

Contributions are welcome! Please follow these steps to contribute to the project:

1. Fork the repository.
2. Create a new branch for your feature or bug fix: git checkout -b feature-name
3. Make your changes and commit them: git commit -m 'Add new feature'
4. Push to your branch: git push origin feature-name
5. Create a pull request on the original repository.

License

This project is licensed under the MIT License - see the LICENSE file for details.

Acknowledgments

• Special thanks to contributors for their contributions to this project.
• This project was inspired by the need for efficient issue tracking and management in various organizations.