portfolioRM / DesignThinking-PatientFeedback

This is a project from the Foundations in Design Thinking certificate program with IDEO U.

Project Summary:

For my “Foundations in Design Thinking” certificate I took 2 courses from IDEO U: Insights for Innovation and From Ideas to Action. For these classes I chose the following problem statement:

How might we provide better feedback tools/mechanisms for patients in a healthcare setting?

I choose this topic because I have both heard stories from friends and experienced situations where I feel it is difficult to give feedback as a patient of healthcare services. Sometimes this can be as simple as a tip. Other times it can be either positive or negative thoughts we share with friends and family but never the hospital and providers. Currently, I work for a hospital. So, I see this issue from the viewpoint of the hospital system as well. I often think: What valuable insights are being missed because this feedback falls through the cracks?

Steps Involved:

• Observing Patients
• Interviewing Patients
• Gaining Empathy for Patients
• Insights Garnered
• Ideating Solutions
• Prototyping Solutions
• Iterating to Refine Solutions
  
  

Files Uploaded:

I have included a sample of the research for this project.

1. "RashmiMariyappa_1_DesignThinking_ThePitch"
   This was the final pitch presentation summarizing our findings and next steps.
   
   
2. "RashmiMariyappa_2_DesignThinking_Empathy"
   This is the documentation of my patient empathy experience done as a customer journey map.
   
   
3. "RashmiMariyappa_3_DesignThinking_Ideation"
   These are presentation images that document the ideation session.
   
   
4. "RashmiMariyappa_4_DesignThinking_Iteration"
   These are presentation images that lay out the iterative next steps for prototyping, including evaluating the original prototypes through a desirability, feasibility, and viability lens.