Customer Onboarding Process
Process solution example for customer onboarding as used in the OReilly book Practical Process Automation.
This following stack is used:
- Camunda Platform 8
- Java 17
- Spring Boot 3
Intro
This simple onboarding process is meant to get started with process automation, workflow engines and BPMN.
The process model contains three tasks:
- A service task that executes Java Code to score customers (using the stateless Camunda DMN engine)
- A user task so that humans can approve customer orders (or not)
- A service task that executes glue code to call the REST API of a CRM system
The process solution is a Maven project and contains:
- The onboarding process model as BPMN
- Source code to provide a REST endpoint for clients
- Java code to do the customer scoring
- Glue code to implement the REST call to the CRM system
- Fake for CRM system providing a REST API that can be called (to allow running this example self-contained)
How To Run
Create Camunda Platform 8 Cluster
The easiest way to try out Camunda is to create a cluster in the SaaS environment:
- Login to https://camunda.io/ (you can create an account on the fly)
- Create a new cluster
- Create a new set of API client credentials
- Copy the client credentials into
src/main/resources/application.properties
Run Spring Boot Java Application
The application will deploy the process model during startup
mvn package exec:java
Play
You can easily use the application by requesting a new customer onboarding posting a PUT REST request to
curl -X PUT http://localhost:8080/customer
You can now see the process instance in Camunda Operate - linked via the Cloud Console.
You can work on the user task using Camunda Tasklist, also linked via the Cloud Console.
Extended Process
There is also an extended process model that adds some more tasks in the process:
You can find that in another repository on GitHub: https://github.com/berndruecker/customer-onboarding-camundacloud-springboot-extended