The Knowledge Base (KB) is a customer’s best friend during the “help me help myself” phase of exploring your product. Customers and Pivotal Support Engineers read the KB articles to solve their problems. Keep your feet on customer's shoes when you are writing the KB article.
Your KB article should capture actionable steps to help them solve their problems and not aloof them from the recurring issues. The article should assist them to gather information about the background and should include URLs to Documentation or other resources if they want to learn more about the product.
Knowledge Centered Support (KCS) is a method where you solve the problem once and reuse the resolution multiple times.
Read more in Inside Pivotal KCS Page.
Anyone at Pivotal can write a Knowledge Base article. If you have information that can help our customers troubleshoot by themselves and resolve their problems, help us capture it by writing a KB.
Find the steps to write a KB article here.
PCF Components are mentioned as below. Navigate to the repo as hyperlinked and start writing your article.