OTRS AG's repositories
ITSMConfigurationManagement
This package implements all ITSM configuration management features. This package requires the ITSMCore package.
ImportExport
The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.
module-tools
Helper scripts for developing OTRS modules
OTRSMasterSlave
With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
SystemMonitoring
This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.
ITSMChangeManagement
The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.
OTRSCloneDB
Helper script to migrate an OTRS database into a different RDBMS.
ITSMIncidentProblemManagement
This package implements all ITSM incident management and problem management features. This package requires the ITSMCore package.
otrs.github.io
doc.otrs.com website content
otrscodepolicy
OTRS code quality checker
TimeAccounting
A time accounting application to account time on projects.
ITSMServiceLevelManagement
This package implements all ITSM service level management features. This package requires the ITSMCore package.
OTRSAppointmentCalendar
A calendar solution for OTRS.
GeneralCatalog
The GeneralCatalog is a reference table tool. You can add new items or update existing items in the Admin-Interface.
TemplateModule
Documentation module with some template code.
otrs-ci-bento
Packer templates for building minimal Vagrant baseboxes for multiple platforms