OTRS AG

OTRS AG's repositories

otrs

((OTRS)) Community Edition is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. Please note that ((OTRS)) Community Edition offers limited OTRS functionality.

Language:PerlGPL-3.0849 1360

ITSMConfigurationManagement

This package implements all ITSM configuration management features. This package requires the ITSMCore package.

Language:Perl12 140

Fred

Debugging tool for OTRS development.

Language:Perl10 150

ITSM

This package contains all other ITSM packages (GeneralCatalog, ITSMCore, ITSMIncidentProblemManagement, ITSMConfigurationManagement, ITSMChangeManagement, ITSMServiceLevelManagement, ImportExport) and makes it possible to install all of them at once.

Language:Perl9 150

ImportExport

The Import/Export tool is a generic framework to import and export objects like tickets or config items in several formats like CSV or XML.

Language:Perl8 100

module-tools

Helper scripts for developing OTRS modules

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FAQ

An FAQ module to manage FAQs and also used as knowledge base.

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OTRSMasterSlave

With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.

Language:Perl6 110

SystemMonitoring

This module implements a basic interface to System Monitoring Suites. It works by receiving email messages sent by the Monitoring Suite. New tickets are created in case of component failures. Once a ticket has been opened messages regarding the effected component are attached to this ticket. When the component recovers, the ticket state can be changed or the ticket can be closed.

Language:Perl6 150

ITSMChangeManagement

The OTRS::ITSM Change Management package provides change management functionalities. This package requires the ITSM Core package.

Language:Perl5 100

Survey

A customer survey tool to send emails to the customer after a ticket is closed. The customer can access the public interface to submit a survey with custom questions. A report of the survey can be shown in the agent interface.

Language:Perl5 130