This script processes and analyzes data exported from Zendesk. It calculates key metrics such as the number of tickets solved, closed, opened, on hold, and resolution times. This helps in tracking support performance and identifying trends.
2. Inference Statistics Processing
This script automates the downloading of data from AWS and computes critical inference statistics, including identifying the highest recorded value. It is optimized for handling large datasets efficiently.
3. Social Community Channels Data Aggregation
This script aggregates data from multiple social community channels, combining key data points into a unified dataset. This allows for comprehensive analysis across different platforms, providing a holistic view of community engagement.
These scripts are free to use and improve.