ndom91 / otrs2rocket

Post new OTRS tickets to Slack (written in python)

otrs2rocket

Post new OTRS tickets to Rocket.Chat (written in python).

PREREQUISITES

Debian OS:

sudo apt install python3-pymysql python3-requests

CLONE THE REPO

Clone the repo to a folder on your OTRS host, e.g.:

cd /opt
git clone https://github.com/magenbrot/otrs2rocket.git

SETUP OTRS

Goto Admin -> Generic Agent -> Add Job

Settings:

• Job name: OTRS to Rocket.Chat

• Event Based Execution:

  • Event Trigger:
  • Type: Ticket
  • Event: TicketCreate

• Select Tickets:

  • ie. Queue "Support" only

• Execute Ticket Commands:

  • CMD: . /opt/otrs2rocket/.secrets && /opt/otrs2rocket/otrs2rocket.py

SETUP Rocket.Chat

Go to Rocket.Chat Administration panel. Open the Integrations menu and create a new integration "incoming webhook".

Activate the Webhook, the following information is sufficient (examples):

• Name: OTRS2Rocket
• Channel: #notifications

Remember the generated webhook URL for the next step.

SETUP otrs2rocket

Copy .secrets.dist to .secrets file, open it in an editor and setup the URLs and MySQL connection.