Node Freshdesk SDK

Install

npm install --save freshdesk-api

Also, you could use version 1 of API, provided by Kumar Harsh @kumarharsh, but this version is obsolete, and marked as deprecated:

npm install freshdesk-api@APIv1

Usage

var Freshdesk = require('freshdesk-api')
var freshdesk = new Freshdesk('https://yourdomain.freshdesk.com', 'yourApiKey')

Or, with promises:

var Freshdesk = require('freshdesk-api')
var Promise   = require('bluebird')
var asyncFreshdesk = Promise.promisifyAll(
    new Freshdesk('https://yourdomain.freshdesk.com', 'yourApiKey')
)

// see usage examples

bluebird is not a dependency of this package, install it separately: npm install bluebird

Examples

Create a new ticket

freshdesk.createTicket({
    name: 'test ticket',
    email: 'test@test.com',
    subject: 'test sub',
    description: 'test description',
    status: 2,
    priority: 1
}, function (err, data) {
    console.log(err || data)
})

Update a ticket

freshdesk.updateTicket(21, {
    description: 'updated description',
    status: 2,
    priority: 1
}, function (err, data, extra) {
    console.log(err || data)
})

Get a ticket

freshdesk.getTicket(21, function (err, data, extra) {
    console.log(err || data)
})

Delete a ticket

freshdesk.deleteTicket(21, function (err, data, extra) {
    console.log(err || data)
})

Ticket attachments

freshdesk.createTicket({
    description: 'test description',
    attachments: [
    	fs.createReadStream('/path/to/file1.ext'),
    	fs.createReadStream('/path/to/file2.ext')
    ]
}, function (err, data) {
    console.log(err || data)
})

Get a ticket PROMISIfied

* for promisified version only

asyncFreshdesk.getTicketAsync(21)
    .then((data, extra) => {
        console.log(data, extra)
    })

    .catch(Freshdesk.FreshdeskError, err => {
        // typed `catch` exists only in bluebird

        console.log('ERROR OCCURED', err)
    })
})

Use with Webpack

Here is a part of webpack.config:

webpackConfig.node = {

	// ...

	console: true,
	fs: 'empty',
	net: 'empty',
	tls: 'empty',

	// ...
}

A little bit more about webpack here

Callback

Every SDK method receives a callback parameter. It is a function, which will be called on Freshdesk response received.

Callback called with following arguments:

err - Error instance (if occured) or null
data - object. Freshdesk response, an object, parsed from JSON
extra - additional data, gathered from response. For example, information about paging

extra parameter

extra is an object with following fields:

pageIsLast - indicates, that the response is generated from the last page, and there is no sense to play with page and per_page parameters. This parameter is useful for listXXX methods, called with pagination
requestId - value of x-request-id header from API response

Extended/debugging output

To enable debug info, run your program with environment flags

on linux

$ DEBUG=freshdesk-api nodejs NAME-OF-YOUR-SCRIPT.js

Functions and Responses

Tickets

createTicket(ticket, callback) - Create a new ticket, list of parameters
getTicket(id, callback) - Get a ticket by its id
updateTicket(id, ticket, callback) - Update a ticket by its id, list of parameters
deleteTicket(id, callback) - Delete a ticket by its id
restoreTicket(id, callback) - Restore a ticket by its id
listAllTickets(filter, callback) - List All Tickets, check list of filters
filterTickets(query, page, callback) - Filter tickets, based on ticket fields, read more
listAllTicketFields(callback) - List All Ticket Fields
listAllConversations(id, callback) - List All Conversations of a Ticket by its id
listAllTicketTimeEntries(id, callback) - List All Time Entries of a Ticket by its id
listAllSatisfactionRatings - NOT IMPLEMENTED http://developers.freshdesk.com/api/#view_ticket_satisfaction_ratings

Conversations

createReply(id, reply, callback) - Create a Reply for a ticket by its id, list of parameters
createNote(id, note, callback) - Create a Note for a ticket by its id, list of parameters
updateConversation(id, conversation, callback) - Update a conversation by its id, list of parameters
deleteConversation(id, callback) - Delete a conversation by its id

Contacts

createContact(contact, callback) - Create a new contact, list of parameters
getContact(id, callback) - Get a contact by its id
updateContact(id, contact, callback) - Update a contact by its id, list of parameters
deleteContact(id, callback) - Delete a contact by its id
listAllContacts(filter, callback) - List All Contact, check list of filters
listAllContactFields(callback) - List All Contact Fields
makeAgent(id, callback) - Make a contact an Agent, read more
filterContacts(query, callback) - Filter contacts (beta), based on contact fields, read more

Agents

getAgent(id, callback) - Get agent by ID read more
listAllAgents(params, callback) - List all agents read more
updateAgent(id, data, callback) - Update an agent by ID read more
deleteAgent(id, callback) - Delete an agent by ID read more
currentAgent(callback) - Currently Authenticated Agentread more

Roles

getRole(id, callback) - View a Role
listAllRoles(callback) - List All Roles

Groups

Not implemented: http://developers.freshdesk.com/api/#groups

Companies

createCompany(data, callback) - Create a new company record using parameters
getCompany(id, callback) - Get company by ID; read more
listAllCompanies(callback) - List all companies; parameters
updateCompany(id, data, callback) - Update a company by ID; parameters
deleteCompany(id, callback) - Delete a company by ID, read more
filterCompanies(query, callback) - Filter companies (beta), based on company fields, read more
listAllCompanyFields(callback) - List All Company Fields

Time Entries

createTimeEntry(ticketID, data, callback) - Create new ticket read more
listAllTimeEntries(params, callback) - Lists all time entries, if no params pass 'null' read more
updateTimeEntry(entryID, data, callback) - Update a time entry by ID read more
toggleTimer(entryID, callback) - Toggle timer on time entry by ID read more
deleteTimeEntry(id, callback) - Deletes a time entry by ID read more

Email Configs

Not implemented: http://developers.freshdesk.com/api/#email-configs

Products

Not implemented: http://developers.freshdesk.com/api/#products

Business Hours

Not implemented: http://developers.freshdesk.com/api/#business-hours

SLA Policies

SLA = service level agreement

Not implemented: http://developers.freshdesk.com/api/#sla-policies

Settings

getSettings(callback) - View Helpdesk Settings read more

Contributors

Arjun Komath arjunkomath
Kumar Harsh @kumarharsh
Maksim Koryukov @maxkoryukov
Davin Smith @davinthesmith
John Williamson @velua
Ori Roniger @roniger

Feature Request, Bugs and Ideas can be added here.

About Author

Built with <3 by Arjun Komath (and contributors), arjunkomath@gmail.com

License

See the LICENSE file for license rights and limitations (MIT).

mloenow / node-freshdesk-api