Mike Eduard's repositories
Znuny4OTRS-CTI
URL-CTI Support for incoming calls.
Znuny4OTRS-CustomerMap
A Google Maps integraton. A visualiation of your customers in a dashboard plugin.
OTRSMasterSlave
With the master/slave ticket, it is possible to link multiple tickets of a similar nature, and handle them collectively. As soon as the problem is solved, only the master ticket must be closed. All other tickets will be closed automatically, and the solution text for the master ticket will be sent to all customers of slave tickets.
Znuny4OTRS-ShowTicketUnlockTime
This feature shows you the ticket unlock time in ticket zoom view.
Language:Perl000
Znuny4OTRS-SortByLastContact
Sort QueueView, StatusView and LockedView in OTRS by last contact.
Language:Perl000