A ServiceNow app for Mattermost.
This repository is licensed under the Apache 2.0 License.
This guide is intended for Mattermost System Admins setting up the ServiceNow app. For more information about contributing to this plugin, visit the Development section. For more information about the ServiceNow app, read the technical guide.
- OAuth must be configured to use ServiceNow. In order to configure ServiceNow, refer to the ServiceNow documentation.
- For a redirect URL use
MATTERMOSTURL/plugins/com.mattermost.apps/apps/servicenow/oauth2/remote/complete
. - In Mattermost, run the command
/servicenow configure oauth
and introduce the required fields.
Instance URL
is the URL for your ServiceNow instance.Client ID
is the client ID generated in step 1.Client Secret
is the client secret generated in step 1.
This guide is intended for Mattermost users who want information about the app's functionality, and Mattermost users who want to connect their ServiceNow account to Mattermost.
- To connect your ServiceNow user account to Mattermost use
/servicenow connect
and follow the instructions provided. - To disconnect your account, use
/servicenow disconnect
. - To create entries in the
incident
table in ServiceNow- Use Mattermost Actions menu on a post in a channel to prepopulate the ticket with text and a link to the post;
- Or use a channel header icon, or
servicenow
command to create anincident
entry from scratch.