koozie / simple-business-phone-menu

Simple Business Phone Menu with Twilio

Using the Twilio phone service, php, and a webserver, you can build a simple business phone system that works as follows.

1. Answer the phone when it rings

2. Play a greeting that is an audio file. (requires mp3 recording)

3. If user presses 1, 2, or 3, then the system will blind transfer to a mobile phone number and that will be the extent of the interaction.

4. If user presses 0, they will be sent to a "general voice mailbox" The voicemail will be recorded, converted from speech to text, and then that text will be emailed to an "info@" address with a time stamp, the original caller ID calling, and the original recording

Getting Started

• Open a Twilio account at www.twilio.com
• Purchase a telephone number.
• Clone this repo, and place the files under the website directory on your webserver
• Set the Voice Request URL of your Twilio telephone number to the URL of your site. Something like http://www.yourserver.com/directory/phone-system.php

Requirements

• Twilio Account with active Twilio telephone number
• Two (2) Twimlets
• Webserver with current version of PHP
• Twilio PHP library
• Email address to receive voicemail messages

Chris Stansbury