khandelwal / capability-statement

PRTNRS, LLC (dba &Partners) capability statement.

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We build ethical technology products that disrupt the status quo through Human-Centered Design and research.

&Partners helps government define areas of opportunity and craft requirements that meet both partner and users’ needs. By design, we operate on both sides of the contract solicitation to mitigate the risks of business partners expecting outcomes different than the results, users disliking the service or product, and partner business objectives not being met.

We also partner with industry to seamlessly integrate design into product development. We are experts in leading design that meets business goals, builds alignment, and delivers value through technically feasible and iterative design activities: Design Translation and DesignOps.

Core Competencies

  • Design Ops
  • Human-Centered Design
  • Service Design
  • User Research
  • User Experience Design
  • Software Development
  • Workshop Facilitation
  • Digital Services Education

Company Data

  • DUNS: 080987122
  • CAGE Code: 808N6
  • NAICS Codes:
    • 541511 | PSC: D308, D307, D306, D302, AZ14, AZ12
    • 541512 | PSC: B544
    • 541519 | PSC: D322, D399, AZ15
    • 541430 | PSC: AZ11, D318
  • GSA MAS 070 #47QTCA20D000W

Prime Past Performance

CHAN-ZUCKERBERG INITIATIVE

Improving the Pathway to Citizenship with the Immigration Action Network Audited, researched, designed, and developed a large second iteration of a tool enabling lawful permanent residents to apply to become naturalized citizens with legal support throughout the process.

REBUILD PR

Facilitating Local Procurement Responses in Puerto Rico Designed and developed a secure system for Puerto Rican small businesses to respond to government Requests for Information (RFIs). Reduced average response time by over three weeks.

VERA INSTITUTE OF JUSTICE | NEW AMERICA

Connecting Advocates with Families at the Border Researched, designed, developed, trained, and maintained a customer relationship management (CRM) system used by the Vera Network of lawyers to reunify families at the Southwest border.

CALIFORNIA HEALTH SERVICES

Bringing Human-Centered Design to the State Provided digital services education and training courses on procurement, product delivery, agile methodology, Human-Centered Design, workshop facilitation, and bureaucracy busting.

Sub Past Performance

CIVICACTIONS | UNITED STATES CITIZENSHIP AND IMMIGRATION SERVICES (USCIS)

Training for Digital IT Acquisitions (DITAP) Partnered with a leading services provider to iterate on the DITAP training module, improve curriculum delivery, and facilitate the 100% graduation of 30 students as the first cohort.

HEALTH AND HUMAN SERVICES | INDIAN HEALTH SERVICE

Modernizing Health IT in Government Performed a complete assessment of the electronic health records system enabling leadership to make decisions to modernize the system through a series of working sessions, workshops, and trainings.

Differentiators

  • Board Director & President Elect, AIGA
  • The Professional Association for Design
  • Founder, DotGov Design initiative and conference (AIGA DC)
  • Co-founder & member, Digital Services Coalition (DSC)
  • Veterans in Procurement (VIP) Graduate
  • National Veteran Small Business Coalition member
  • Former Yahoo! Engineering Manage
  • Former Intel Community member
  • Former White House Creative Director
  • Former Consumer Financial Protection Bureau (CFPB)
  • Former United States Digital Service (USDS) Directors, served at:
    • Department of Defense (DoD)
    • Department of Homeland Security (DHS)
    • United States Department of Agriculture (USDA)
    • United States Citizenship and Immigration Services (USCIS)
1200 18th St NW, Suite 700 Website: www.andpartners.io Phone: +1 302 505-1472
Washington, DC 20036 Email: business@andpartners.io PRTNRS, LLC (dba &Partners)

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PRTNRS, LLC (dba &Partners) capability statement.