Start here if you're lost: [mindset]
Or jump to: [[by problem]] or (WIP)
See if [[Amazon Leadership Principles]] could work
- [[Find a problem]]
- [[Customer Discovery]]
- [[Anticipate risk]]
- Competitor Research
- Analyse data
- Hypotheses (x is happening because y)
- Are things that shouldn't fail failing
- Are users doing unexpected sequences
- Draw insights
- Validate insights
- Ask people (is this problem happening)
- [[Value Prototyping]]
- Build a case (problem + opportunity to solve it)
- Focus on a [segment]
- [[work backwards]]
- [[Reasearch Reality Check]]
- Build a [[focused strategy]] by agreeing ranked steps toward your [[product vision]]
- Pre-define [[Customer Success Metrics]]
- Implement the [AARRR] metrics that make sense
- Keep a [[portfolio of problems]]
- Set a [[North Star Scenario]]
- Remember [[what motivates a user]] to solve their problems with a product
- Contextualize (understand how people work)
- Parse and Ideate
- Confirm value
- Confirm usability
- Confirm feasibility
- Scope development of solutions
- [Prioritise]
- [[Plan sprints]]
- Communicate
- Clarify
- Does it do what it says on the tin
- Does it get a subset of the users their results
- What friction remains? Remove those
- Six reference customers soft hype to others
- Deployment calls
- Train support
- Go 2 Market
- Measure North Stars (dashboard, alerts, make news come to you)
- Measure [[Customer Success Metrics]]
- Measure [AARRR]
- Gather explicit feedback
- Review
- Retro
- [Price] an outcome not a product
- [[Develop relationships]]
- [[Position solutions]] by solving pain with value