Port of pd2pg written in Powershell targeting MSSQL.

This project was created because PD still lacks decent analytics. The paid analytics package might be okay, but this offers a free alternative.

It is my hope that this project can surface your teams very real battle against toil, burnout, and stress. Hopefully, it can also show how your team goes on to make on-call tolerable through a combination of analysis, high impact automation, and thoughtful post-mortems.

Setup
- Environment / Requirements
About the data
Database Deployment
- DACPAC
- Direct schema creation
Running the Script
- Example Args
- Other useful args
Development and TODO
- TODO

Setup

Environment / Requirements

Powershell 5.1 (though might work with PS Core)
Windows + .NET 4.5+ (though might work on different OS)

It might not be a lot of work to get thsi running on Linux/MacOS but hasn't yet been tested.

About the data

Table Types

Tables come in 3 major types:

Full Sync tables (truncated/repopulated every time)
Incremental Sync tables which will try to use the "lastest" record as a reference point and rewind/replay from there.
- incidents table
- log_entries table

Some tables are direct binds onto the raw API data and others are tranforms/normalized into new tables.

log_entries table

when looking for "pages" there are two types of log entries of main concern:

responder_request_for_escalation_policy_log_entry - is a request for response on an existing page (e.g. by an incident commander). This is generally made to an "escalation policy"
notify_log_entry - is a direct page out to a user

incident_involved_teams table

To make referencing teams easier, the table incident_involved_teams is genearted while syncing incidents and log_entries.

source = incidents|log_entries
source_type = null|<log_entry_type>
team_id

Database Deployment

Database DACPAC in data\

DACPAC

The DACPAC is useful because it can be modified to easily scaffold permissions and make deployments easier (assuming you have the tooling installed).

local.publish.xml - targets .\SQLSERVER2016 instance with windows auth
octopus.publish.xml - contains Octopus #{replacement} style variables
- #{pagerduty.loginuser}
- #{pagerduty.consumer.loginuser}
- #{pagerduty.loginpassword}
- #{pagerduty.consumer.loginpassword}

The DACPAC will create (2) users: a db_owner user meant for the sync process and a "consumer" user meant for read/sproc execute.

Make sure to modify the following files below "EXAMPLE" comments to match your needs. These include boilerplate examples for extending access to the database programatically.

Script.PostDeployment.sql
Script.PreDeployment.sql

Direct schema creation

You can also directly create the schema using the files in data/dbo/**.sql

Running the Script

Example Args

# example using a local instance
$pdMssqlArgs = @{
    SqlConnection = "Data Source=.\SQLSERVER2016;Initial Catalog=pagerdutysql;Integrated Security=true"
    PdRoApiKey = 'xxxxxx-xxxxxx'
    # ...
}
Sync-Pd2Mssql.ps1 @pdMssqlArgs

Other useful args

$PdDefaultStartDate = '2012-01-01T00:00Z' - Change when incremental start for the first time. Setting this closer to when you first started using PD can increase the initial sync.
IncrementalUpdateOnly = $True - Skip truncating and repopulating services/users/etc and only update incremental data.
ExitOnIssues = $True - This is useful for reporting errors back when running inside a CI system like Octopus or Jenkins

Development and TODO

TODO

Port examples and other queries to sproc
Shore up any new API changes/diffs.

jdkang / pd2mssql