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👋 Welcome!
This repository includes the software solution known as Aiding App™ created by Canyon GBS™.
The helpdesk technology featured in this repository is offerred as a fully managed and supported, ISO 27001:2022 certified, SaaS offerring to through Canyon GBS LLC. Additionally, the software is released here as source-available under the Elastic License 2.0 (see the license file for more details.)
Note: This software is developed, under copyright, and trademarked by Canyon GBS LLC (canyongbs.com).
Aiding App™ is a cutting-edge, helpdesk solution designed to streamline and enhance the efficiency of support services. It provides an intuitive, feature-rich platform for managing various aspects of customer support and service delivery.
- Contact Management
- Service Requests
- SLA Management
- Change Management
- Asset Management
- AI Powered Support Assistant
- Knowledge Base
- Team Chat
- Task Management
Filament - Accelerated Laravel Development.
A PHP TALL Stack is used to create our software:
Cloudflare DNS
Amazon Web Services (AWS):
- AWS WAF
- AWS ALB
- AWS ECR, ECS and Fargate
- AWS SQS
- AWS ElastiCache (Redis) Serverless
- AWS RDS PostgreSQL Serverless
- AWS S3
Microsoft Azure
- Azure Cognitive Services
Note: We recommend that the solution be deployed as serverless technology using Cloudflare, AWS, and Azure.
- API
- Coding Standards
- Inbound-Webhooks
- Local Setup
- Roles and Permissions
- Inbound Webhooks
- Custom Metadata
For SaaS customers, please channel your feature requests through your customer success associate. For issues, please open a support request so that your issue can be promptly addressed.
For DIY customers, please open your feature request or issue using GitHub Issues.
The software for this project is created and managed by a professional engineering team inside Canyon GBS LLC.
All contributions to the project must be pre-approved in order to ensure product integrity. Create an issue with the correct "Change Type" label, and include the details of your proposed change. A member of the product team at Canyon GBS will review, and if approved, you may fork the repo and create a pull request. Once complete, engineering at Canyon GBS will review for quality assurance prior to merging the PR. You may be asked to make changes in order to meet our quality standards for the project.
- Fork the Project
- Create your Feature Branch (
git checkout -b feature/AmazingFeature) - Commit your Changes (
git commit -m 'Add some AmazingFeature') - Push to the Branch (
git push origin feature/AmazingFeature) - Open a Pull Request
When opening your Pull Request please ensure you are compliant with the following requirements:
- Title the PR with the ticket/issue number and a short description of the changes made. Or if no ticket/issue exists, title the PR with a detailed description of the changes made
- Linked a relevant ticket or issue or describe the issue/feature which this PR resolves/implements.
- Resolved all conflicts, if any.
- Before opening your PR make sure to rebase your branch PR on top of the latest upstream
mainbranch.
Don't forget to ⭐ the project to show your support! Thanks again!
This software is developed by Canyon GBS LLC who is the copyright and trademark holder for this project. The source code itself is distributed under the Elastic License 2.0. See License for more details.