helpyio / helpy_olark

Add Olark chat integration to your Helpy

Add Chat to your Helpy with Olark

This extension adds a webhook endpoint for receiving chat transcripts from Olark. When a transcript is received, it it POSTed to your Helpy and created as a ticket. It will also be associated with the user, provided they use the same email address. If the user is not found, they will be created inside of Helpy.

Installation

Add this to your Gemfile:

gem 'helpy_olark', git: 'http://github.com/scott/helpy_olark', branch: 'master'

and then run:

bundle install

You will need an account with Olark for this extension to work. Enabling the integration requires that you add a special URL from Helpy to your Olark settings. Follow these instructions to do that:

1. In Helpy, visit the settings, integrations panel and find the section for Olark. You will see a special webhook URL for Olark here, which you should copy and paste into Olark's settings:

2. Next, go into your Olark account and create a new webhook integration in their settings. Paste the Helpy url into the space provided.

3. Make sure the integration is turned on in Helpy!