go2ismail / DotnetDesk

Asp.Net Example web application showing the capabilities of ASP.NET Core 2 MVC, EF (Entity Framework), Web API, Bootstrap, jQuery, datatables, adminlte template and many more. Web app created as helpdesk or ticket support portal.

DotnetDesk

Demonstration web app showing the capabilities of ASP.NET Core 2 MVC, EF (Entity Framework), Web API, Bootstrap, jQuery, datatables, adminlte template and many more. Web app created as helpdesk or ticket support portal.

Technology

• ASP.NET Core 2 MVC
• EF (Entity Framework) Core Code First
• jQuery
• Ajax
• ASP.NET Core 2 Web API
• Adminlte template
• datatables.net
• Dependency Injection
• Email Handling (SendGrid and SMTP)
• Custom 404/500 error handling
• file upload (using blueimp jquery file upload)

Business Process

• Ticket
• Comment
• Attachment
• Task
• Feed
• Knowledge Base
• Customer
• Contact
• Product
• Agent
• Engineer

Planned Features

• organization
  • ticket
    • comments
      • attachments
    • tasks
      • attachments
    • attachments
  • feeds
    • comments
    • attachments
  • knowledge base
    • attachments
    • comments
  • customers
    • attachments
    • contacts
      • attachments
  • products
  • support agents
  • support engineers

config

• task priority [high, highest, low, lowest, normal]
• task status [not started, deferred, in progress, completed]
• task category [call, meeting, demo, visit]
• ticket status [open, on hold, escalated, closed]
• ticket priority [high, medium, low]
• ticket channel [phone, twitter, email, facebook, web, chat, forum]
• product category [monitor, phone, desktop, laptop, printer, other hardware, windows, word, excel, powerpoint, other software]

Screenshots

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