giulianodm / reclame

Tone analysis for customer complaints

Reclame

This application queries customer complaints in http://reclameaqui.com.br then does tone analysis using Watson Tone Analyzer services.

It uses the following runtime/services:

Backend Bluemix

• Node.js runtime: reads the complaints in reclameaqui.com.br and store in Cloudant.
• Cloudant: stores the complaints and its related tones.
• Watson Translator: translates complaints text to english.
• Watson Tone Analyzer: to do the tone analysis.

Frontend (Web)

• JavaScript framework: Angular.js
• UI Components: Bootstrap
• Charts: NVD3.js

Demo

https://reclame.mybluemix.net

How to use it?

Bluemix Services and Runtimes

Create the following runtime on Bluemix:

• Node.js: SDK for Node.js Cloud Foundry application

Create and connect to the previous application the following services:

• Cloudant DB

• Watson translation

• Watson Tone Analyzer

Git

Clone the current repository

  git clone https://github.com/placerda/reclame.git

After cloning:

rename config.template.js to config.js and update it with your data where there is a sentence like this:

/** USE YOUR * HERE */

rename manifest.template.yml to manifest.template.yml and update it with your data.

Cloudant Instructions:

The Cloudant service must have a database called reclame-cloudant. After creating the database, using the dashboard, create a new Design document and paste the contents of cloudant/_design/design_reclamacoes.json file into it.