osTicket-Microsoft-Teams-plugin

An plugin for osTicket which posts notifications to a Microsoft Teams channel.

Originally forked from: https://github.com/clonemeagain/osticket-slack.

Info

This plugin uses CURL and was designed/tested with osTicket-1.10.1

Requirements

php_curl
A Office 365 account

Install

Clone this repo or download the zip file and place the contents into your include/plugins folder.
Now the plugin needs to be enabled & configured, so login to osTicket, select Admin Panel then Manage -> Plugins you should be seeing the list of currently installed plugins.
Click on MS Teams Notifier and paste your Teams Endpoint URL into the box (MS Teams setup instructions below).
Click Save Changes! (If you get an error about curl, you will need to install the Curl module for PHP).
After that, go back to the list of plugins and tick the checkbox next to MS Teams Notifier and select the Enable button.

MS Teams Setup:

Open MS Teams, navigate to channel and open Connectors from ellipsis (…) menu
Select Incoming Webhook and configure
Choose webhook name and optionally change associated image
Click Create
Scroll down and copy the Webhook URL entirely, paste this into the osTicket -> Admin -> Plugin -> Teams config admin screen.

The channel you select will receive an event notice, like:

Ivan Pavlovic has set up a connection to Incoming Webhook so group members will be notified for this configuration with name osTicket

Test!

Create a ticket!

Notes, Replies from Agents and System messages shouldn't appear, usernames are links to the user's page in osTicket, the Ticket subject is a link to the ticket, as is the ticket ID.

gerundt / osTicket-Microsoft-Teams-plugin