gsed is used on MacOS (Installed via brew), because sed was on MacOS doesn't support -i.
Change to sed if on another platform
I've designed this to work in Australia specifically. Lambda and Connect configuration and code will need to be changed for other countries.
- A working Connect Instance with a claimed number
- An integration Ops Genie API Key with alert create permissions
Setup:
export CONNECT_ARN=""
export OPSGENIE_KEY="abc123"
export STACK_NAME=esc
Let's go:
./deploy.sh
Create CloudFormation Stack:
aws cloudformation deploy --template-file ./cfn.yaml --stack-name $STACK_NAME \
--parameter-overrides ConnectInstanceARN=$CONNECT_ARN OpsGenieAPIKEY=$OPSGENIE_KEY \
--capabilities CAPABILITY_NAMED_IAM
Validate CloudFormation:
cfn-lint ./cfn.yaml
Delete CloudFormation Stack:
aws cloudformation delete-stack --stack-name esc
Install 3rd party packages:
mkdir package
pip3 install --target ./package opsgenie-sdk
Create the Lambda Code Package:
cd package; zip -r ../escalation-deployment-package.zip .
cd ../
zip -g escalation-deployment-package.zip *.py
Get the Lambda function ARNs to use in the next step:
$(aws cloudformation describe-stacks --stack-name $STACK_NAME --output text --query 'Stacks[0].Outputs' | tr "\t" "=" | sed 's/^/export /')
Update the Connect configuration ready for import and deploy the real code to the Lambda function:
for function in SendPageARN Check4DigitCodeARN SendSMSARN CheckCallerIDARN
do
gsed -i "s/${function}/${!function}/" Escalation.json
aws lambda update-function-code --function-name ${!function} --zip-file fileb://./escalation-deployment-package.zip
done
Create a new Contact flow and import Escalation.json.
Change the contact flow/IVR on the phone number you want to use to Escalation.