At eva you can use ready to use agent template and just adjust the bot's messages to your needs.
- eva
- from eva 3.4 version
Agent Template is a collection of flows provided by eva that can be used to establish a base for building conversations.
This solution is focused for C-Commerce, was build for Whatsapp channel, featuring the following 18 core flows:
- Greetings
- Buy journey
- Returns and Exchanges
- Order status
- Cancel order
- Authenticate user
- Find stores
- Customer satisfaction survey
- Customer service
- End
- End chat
- FAQ
- Not expected
- Suggestion or complaint
- Support
- Swear words
- Talk agent
- Talk to an agent jump
This feature include Intents, Entities and also all the other eva cells, such as Answer, Service, Jump, Input, Code and Rule.
The purpose is to help you to build your own virtual assistant, to build your own flows, by offering a ready-made basis with the best UX writing practices in the market, as well as the best practices for using eva.
- Agent Template is a template. That is, you can use as a good foundation, but you must customize the informations for your own business. It means that you should create your own webservice, your own page links, etc... Reach our documentation here https://docs.eva.bot/ntt-data-eva-docs/start-here/what-is-eva to know more about how to use eva.
- Available in English, Spanish and Portuguese, but you can translate and edit information as you wish.
- This feature is available for eva versions starting from 3.4
It's easy and can be done in just 5 steps:
- First, download the Agent Template zip file
English click here
Spanish click here
Portuguese click here
- Then, go to the cockpit, press the + button to add a new virtual agent, and choose "Import" (as seen below)
- Then, choose the option "new ID"
- Import the zip file and give your VA a name
- All done! The virtual agent will be available in your library.
- Read the Agent Template manual for more information.
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